Privacy Policy – PTE-PREP.ORG

On this page, you can find out how we (‘PTE-PREP’) safeguard your personal information when using out platform and services.

We are committed to protecting your privacy and handling your data responsibly. Please read this page carefully to understand our practices regarding your personal information. By using our platform and services, you acknowledge that you have read, understood, and agree to this Privacy Policy as detailed below.

1. Information We Collect

There are various types of information collected as part of providing and improving our products and services to you.

1.1. Information Provided By You

Contact information, such as names and email addresses.
Account information for any accounts you make on our platform, such as your username, password, and other registration details.
Payment information is processed securely by our third-party payment processors, we do not store your full payment details ourselves, however purchasing our products and services does require you providing your billing address and payment details.
Communication information you provide any time you communicate directly with us, such as email inquiries, feedback, or survey responses.
User-Generated information, such as mock test answers you submit to the platform.
Educational information, such as your past and current scores, current proficiency levels, teacher feedback, learning goals, and other information on your learning used to help track your educational progress.

1.2. Information Collected Automatically

Cookies and Usage data from how you interact with our platform and services, such as the pages visited, features used, time spent on the platform.
Device information, such as your IP address, device type, browser type.
Location information which is a general location based on your IP address.

2. How We Use Your Information

2.1. Communication

To send updates on your purchased products or services to you.
To send updates on new products, services, promotions, features, or other marketing communications.
To send updates on other information regarding our services.
To respond to any questions and provide customer support.

PTE-PREP.ORG may contact you by a variety of ways, including but not limited to email and telephone. You may choose to opt out of receiving marketing communications.

2.2. Providing and Maintaining Our Services

To create and manage your account on our platforms.
To process your purchases and deliver access to paid products and services, such as the mock test platform or video courses.
To personalise your learning experience and make relevant recommendations.
To track your learning progress and performance in courses, classes, and mock tests.
To provide online or offline tutoring services and support.

2.3. Improving Our Services

To understand how users interact with our platforms and identify areas for improvement.
To identify potential areas for new features, courses, or other educational materials.

2.4. Complying with Legal Obligations

To comply with applicable laws, regulations, and legal processes.

3. How We Share Your Information

Your personal information will only be shared with a third-party under the following circumstances.

3.1. Service Providers

We engage third-party service providers to perform functions on our behalf, such as payment processing and hosting. These providers have access to your personal information only to perform their functions and are obligated to maintain its confidentiality.

3.2. PTE Tutors and Trainers

If you choose to enrol in one of our tutoring services, both online and offline, we may share relevant information to your assigned tutor to facilitate your English classes and track your learning progress.

3.3. Business Transfers

In the event of a merger, acquisition, restructuring, bankruptcy, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

3.4. Legal Reasons

We may have to disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders or government agency). Only the required data will be shared. We may also disclose information to enforce our terms and conditions, protect our rights, privacy, safety, or property, or that of our users or the public.

3.5. Aggregated or Anonymised Data

We may share aggregated or anonymised data that does not directly identify you for purposes such as research, analytics, or marketing.

3.6. With Your Consent

If given your explicit consent to do so, we may share your information with third-parties.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our services and hold certain information. Cookies are small data files placed on your device.

We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until deleted or they expire) for various purposes, including:

Strictly Necessary Cookies: Essential for the operation of our services (e.g., to enable you to log in to your account).
Analytical/Performance Cookies: To analyse how users interact with our services, identify popular content, and measure the effectiveness of our marketing campaigns.
Functionality Cookies: To remember your preferences and personalise your experience.

You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the Services.

5. Data Security

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, use, alteration, and disclosure. However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We only retain your personal information for as long as necessary to provide you with our products and services, comply with legal obligations, resolve disputes, and enforce our terms and agreements. When your personal information is no longer required, we will destroy, delete it in a secure manner, or ensure that the information is de-identified in accordance with our information destruction and de-identification policy, unless we are required by law to retain a copy of the Personal Information or the information is contained in a Commonwealth record.

7. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

Right to Access: You have the right to request a copy of the personal information we hold about you.
Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
Right to Erasure ( “Right to be Forgotten”): You have the right to request that we delete your personal information, under certain conditions.
Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information, under certain conditions.
Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
Right to Object to Processing: You have the right to object to our processing of your personal information, under certain conditions.
Right to Withdraw Consent: If we are relying on your consent to process your personal information, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the information provided in the “Contact Us” section below. We may require you to verify your identity before responding to your request.

8. International Data Transfers

Your information, including personal information, may be transferred to and maintained on computers located outside your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside Australia and choose to provide information with us, please note that we transfer the data, including personal data, to Australia and process it here. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy, our data practices, or if you would like to exercise your data protection rights, please contact us.